When you outsource your IT with help@IFM, an agent is installed on your server, which communicates via the Internet to our help@IFM management platform, and gives IFM remote access. It collects monitoring data and runs scripts that perform patch management and general system health support. It may identify areas needing attention, like a shortage of disk space, and will remedy this by a number of different methods.
The help@IFM help desk offers an extra support to clients. We aim to action requests for help by the next business day, to minimise your downtime.
help@IFM tracks and files information about your hardware, and most things plugged into your computer. This includes model and serial numbers, and hard drive specifications: to help us identify why a computer might be running slow, or provide information to your insurance company.
help@IFM tracks your computer programmes too, including software license codes if possible. This allows IFM to remotely re-install or repair applications on your computer. We can also warn our clients if they have illegal or outdated software – helping you avoid costly penalties for non-compliance.
We can manage your backups if you have a minimum of one external USB drive. Our platform uses an imaging product (Acronis) that makes an exact image of a machine making system recovery much faster. The help@IFM backup option fully integrates into our management platform and is one of the best there is.
help@IFM generates daily reports of computers without the latest security patches, to prevent viruses and malware. With security updates the potential problem is seamlessly diagnosed and prevented, with no interruptions.